Frequently Asked Questions

Frequently asked questions

Search CEU approval, receipts, cancellations, and course policies.

Most asked:

Is my course approved in my state?

ICE Physio is a California Physical Therapy Approved Provider (CPTAAP-34) and approved automatically in every state that shares reciprocity.

  • 34 pre-approved through reciprocity
  • 2 ICE is an approved provider
  • 13 individual approval
  • 1 no continuing education required

All questions

20 answers

CEUs & state approvalAre ICE physical therapy courses CEU approved?

All ICE Physical Therapy Courses Are CEU Approved!

We know that CEU accreditation is very valuable to so many of you because employers will often not reimburse for continuing education unless the course is worth CEUs. We have worked very hard to have ICE courses thoroughly vetted for approval in order to provide that value. ICE Physio is a California Physical Therapy Approved Provider (CPTAAP-34) & approved automatically in every state that shares reciprocity.

CEUs & state approvalWhich states are live and online courses approved in?

ALL LIVE COURSES ARE APPROVED FOR CEU CREDIT IN THE STATE IN WHICH THE COURSE TAKES PLACE. They are also pre-approved for CEU credit in the states listed below which share reciprocity with each other.

All ICE online courses are pre-approved for CEU credit in the states which share reciprocity below.

CEUs & state approvalWhat if my state does not share reciprocity?

You are always able to submit for "individual" CEU approval through your state board or state physical therapy association. Your state board or state physical therapy association will have more information on this process. We have done our best to find this information for you and have shared it below.

Please note that with some exception, your state physical therapy BOARD is the approving authority for continuing education and will almost always allow for individual approval at a very cheap or even free rate compared to your state physical therapy ASSOCIATION who is usually up charging you to submit an individual approval application on your behalf to the state physical therapy BOARD. In some states, you may pay several hundred dollars for your state physical therapy ASSOCIATION to submit a free form to the state physical therapy BOARD.

CEUs & state approvalCan athletic trainers use ICE courses for CEUs?

Athletic Trainers may apply 28 of their 50 CEU hours per re-licensure cycle as "Category D" (content from non-approved providers). ICE courses meet the minimum standards of the ATC-BOC for Category D submission. In addition, your state athletic training board may allow "individual" approval of ICE courses to "upgrade" to "Category A" CEUs, which would allow you to submit additional CEUs under "Category D".

CEUs & state approvalAre courses approved for occupational therapists?

ICE Physio is proud to be an American Occupational Therapy Association (AOTA) provider for our Older Adult coursework. All 3 of our Older Adult courses are pre-approved for AOTA credit.

CEUs & state approvalAre courses pre-approved with NSCA, ACSM, or other providers?

ICE Physio is not pre-approved with other providers such as the National Strength & Conditioning Association (NSCA), American College of Sports Medicine (ACSM), etc. Please contact these organizations to learn more about certification & renewal requirements.

Who can attendI am a ______, am I welcome at ICE courses?
  • Physical therapists, occupational therapists, physicians (MD/DO) and any other independent healthcare provider with a medical license are welcome at ALL ICE Physio courses
  • Physical therapist assistants and occupational therapist assistants are welcome at all courses except Total Spine Thrust Manipulation and our dry needling courses. Your national scope of practice forbids you from performing thrust manipulation or dry needling
  • Athletic trainers are welcome at any course that is allowed within their state practice act. In some states, athletic trainers can perform an independent evaluation & treatment of a patient, including performing thrust manipulation, dry needling, and even bill insurance. In other states, athletic trainers have more restrictions that would prevent them from attending courses that involved these topics
  • Exercise physiologists, coaches, personal trainers or other fitness professionals are welcome at our Fitness Athlete - Live Seminar and Older Adult - Live Seminar courses

You are ultimately responsible for knowing and understanding both your scope of practice as a medical or fitness professional as well as the limits of your state practice act

Receipts & emailsI need my receipt!
  • Self-serve access to our Stripe Portal will allow you to retrieve purchase history on demand
  • Receipts are matched using 2-factor authentication via the email used to make the original purchase
Receipts & emailsWhere's my email from you?!
  • Course registration confirmation emails arrive from "noreply@ptonice.com"
  • Information about your course is sent the Monday prior to your course beginning from "courses@ptonice.com"
  • Be sure to check all email folders, including spam, for these emails
Attendance & cancellationsI have a golf game and need to leave class early, is that OK?
  • 100% attendance is expected at all courses. This means 16 hours for all 2-day live courses & with the exception of our 2-day or 3-day dry needling courses which consist of 9 hour days each. You are allowed to miss up to 1 total hour in the weekend & still receive credit.
  • Participation in our 8-week online courses is required to receive credit. It is not necessary to attend live sessions at the specified time as they are recorded, however completion of all homework, quizzes, exams, etc. is required. You are able to work ahead if expecting to be out of town during the 8-week course
Attendance & cancellationsWhat are your course cancellation policies?

Your refund depends on how many days before your course starts you cancel:

28 or more days before100% refundor course transfer
21–27 days before50% refundor course transfer
14–20 days before25% refundor course transfer
Less than 14 days beforeTransferto another course (live or online) of equal or lesser value

All refunds are subject to a 3.5% processing fee

Online courses: After the Week 4 mark of any 8-week online course, refunds/transfers/or "drop backs" will not be available for any reason. If you are having trouble keeping up during the first half of class, please reach out to your instructors as soon as possible. We would love to work with you, but can only do so if you communicate with us.

Please note: our dry needling courses require pre-course homework & exams prior to the beginning of the first day of class. Course emails are sent 4 weeks ahead of class to give you time to complete this work. For this reason, once you receive the course email with access to material, a refund is no longer possible. You may transfer to another dry needling course instead.

Online coursesHow many hours of study per week are recommended for the 8-week online courses?

Typically, online courses will need 1-1.5 hours per week of dedicated time not including the meetings. The goal of our 8-week, synchronous online courses is to "stretch" a 2-day course across the span of 8 weeks.

Online coursesDo I get access to the instructor?

You will be placed in a Private Group with the faculty where you can communicate and ask specific questions.

Discounts & hostingDo you offer any discounts?

We offer discounts to entry-level students with proof of current enrollment & military veterans with proof of service (DD-214, CAC card, discharge certificate, etc.) Please e-mail us at info@ice.physio to submit proof & obtain your coupon code. Otherwise, the best way to obtain discounted or free ICE Physio courses is to host us.

Discounts & hostingHow can I host a course?

ICE has multiple course hosting options available. Please check out our "Host a Course" page to learn more details.

Learn More
Course standardsWhat is your student:teacher ratio?

We mandate 15:1 or better from all of our instructors to remain in compliance with state continuing competency requirements & to provide an excellent learning experience for students.

Course standardsCan you recommend a specific product for ____?

Unfortunately not. As a continuing education provider, ICE Physio & its instructors are prohibited from self-promotion of products, programs, or services. ICE Physio faculty do not have investment in any tools recommended in courses such as apps used for evaluation and/or treatment (for example, a digital goniometer app) and therefore do not & can not recommend any specific product.

PoliciesAmericans with Disabilities (ADA) policy

ICE Physio will accommodate any reasonable request to assist our participants with disabilities in being able to safely participate in any of our courses. To successfully complete any of ICE Physio's post-professional coursework, a large variety of cognitive, affective and psychomotor abilities and skills are required. If a student is unable to safely meet the post-professional curricula requirements, it is the responsibility of the student to request an appropriate accommodation.

ICE Physio live courses are primarily conducted inside of active, physical therapy clinics that already meet ADA regulations. Onsite faculty will work with the host location to ensure accessibility of facility and areas where the training will occur. The faculty and learner will work together to develop technique modifications that enable the learner to function within the constraints of their disability.

With our online courses, the student “classroom” is their home or natural environment. It is incumbent on the learner to make the necessary accommodations to allow for maximum performance in the online classroom. Students participating in online coursework will need access to a computer with a high speed internet connection, ideally accessing from a personal device on a personal internet connection. Access to ICE Physio online coursework is best achieved using a Microsoft Windows or Apple Macintosh laptop or desktop using either Google Chrome or Mozilla FireFox as a web browser. Microsoft's Internet Explorer/"EDGE" and Apple's Safari browser are both archaic web browsers that are supported by less than 3% of all websites on the internet due to a wide variety of access & security issues.

Any student who provides a request that is both reasonable and appropriate (does not require substantial changes to key elements of the course/program) will be considered for accommodation and/or modification. Requests may be sent to info@ice.physio

PoliciesTranscript & educational records policy

ICE Physio maintains a permanent, cloud-based records system of all students, including order purchase history, course completion information, and redundant CEU certificate storage.

Students can request this information at anytime by emailing ICE Physio or by submitting a request on the ICE Physio App to our logistical AI, Ralan. Students are provided this information on the ICE Physio App website, after checkout, and in their post-course email sequence.

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